Delivery & FAQs

You are able to order without registering for membership. However, there are many benefits to becoming a registered member, including saving delivery information to allow faster processing of future orders. Members also have the option of signing up for our newsletter, which details all our special offers and promotions.

There is no charge to have an account or become a friend of WhiskyHaven. We are happy to have you as part of our community and delighted that you will be here to enjoy our products.

Whisky Haven strongly recommends you use our Paypal facility which accepts all major credit cards – AMEX, Mastercard & VISA for ease of use. In addition, we do offer a Cash On Delivery (COD) or cheque payment for WhiskyHaven members.

We offer delivery to all valid addresses in Singapore (including Sentosa Island). We also offer an International delivery service (please see below).

WhiskyHaven offers free delivery at one address for all orders over S$350.00 to all addresses in Singapore. For orders below the value of S$350.00, we charge a delivery fee of S$20.00 per address. For International deliveries, please see the International Delivery section above.

Our aim is to deliver your whisky within three working days. Should you have any other delivery queries or require urgent delivery, please do not hesitate to contact us at stillmaster@whiskyhaven.com, We do not currently offer deliveries on Sundays or Public Holidays.

Yes, however, as our delivery involves alcohol, both you or your authorized recipient must be at least 18 years of age and we reserve the right to ask for identification for confirmation of this. If no person of 18 years or older is available, delivery will be postponed to a future date and an additional re-delivery and administrative fee of S$25.00 will apply.

WhiskyHaven accepts International orders for our whisky. All our International Deliveries will be automatically calculated when you place your order and charged at cost. We ask you to note that some International destinations require a license to import alcohol. Furthermore, local taxes may be payable upon delivery in addition to our delivery charges. Please note that WhiskyHaven is not responsible for these charges, please ensure you confirm any extra taxes before placing your order or you may have problems receiving your order.

We make every effort to ensure that our stock lists online are up to date. However, if some of the products that you have ordered are out of stock or temporarily unavailable, we will proceed with the remaining items and make the necessary adjustments to the final invoice.

We believe you will be delighted with your whiskies. However, we understand that there maybe changes of circumstance and you might need to return an order. We accept returns and give refunds as long as the products have not been damaged or opened. Shipping costs to return the order will be at your expense (unless the goods do not comply with statutory requirements). We can only issue refunds once the goods have been inspected by us. We aim to pay any refunds as soon as possible from receiving the goods safely back to us.

We make every effort to securely package our whiskies. In the very unlikely event bottles are broken or damaged in transit to you, the damaged goods must be returned to us. Please contact us immediately to arrange shipping back to us if this is the case. WhiskyHaven will meet all shipping costs for return of damaged goods. WhiskyHaven can only credit customers for damaged goods upon safe receipt of the products back to us. Please carefully inspect your order immediately upon receipt to make sure that the all goods are intact and as described. The courier must be informed of any damage or shortages at the time of delivery. We are unable to accept any claims for breakages or shortages unless they are stated on the couriers’ documentation. Whisky Haven is responsible for all insurance of goods up the point of delivery unless otherwise stated.

In the unlikely occurrence that you are unhappy with your order, we aim to deal with complaints quickly and in a fair and confidential manner. We aim to address all complaints within five working days.

Unfortunately, due to the need to securely package all our products we are currently not able to offer gift-wrapping.

WhiskyHaven has a tie-up with PayPal, the leading independent payments platform in the world. PayPal is at the forefront of encryption technology, and is considered the Gold standard in the field. We do recommend you to scan your computers regularly with strong anti-virus/malware software to keep all your sensitive data safe. We also recommend you to change your passwords regularly across all the websites you frequent. On the orders front, we check every order manually to reduce the risk of any errors occurring. Should you have any other questions regarding safety please do not hesitate to contact us at support@whiskyhaven.com